Refund policy
This Refund, Return & Cancellation Policy applies to purchases made from InstaMom University (“InstaMom,” “we,” “us,” or “our”) through instamomuniversity.com and any checkout page that links to this Policy.
1. Please inspect your order promptly
Please inspect your order as soon as it arrives. If an item is damaged, defective, incorrect, or missing, contact us at instamomuniversity@gmail.com within seven (7) calendar days after the carrier marks the shipment delivered. Include your order number, a description of the issue, and clear photographs of the shipping container, label, packing materials, and affected item when reasonably available.
If we confirm that an item was damaged, defective, incorrect, or omitted due to our error, we may, at our option and as permitted by law, replace the item, send the missing item, issue store credit, or refund the affected item and any associated standard shipping charge. We may ask you to retain the packaging while we investigate or to return the item using a prepaid label.
2. Eligible returns for change of mind
Unless a product page states otherwise, an eligible physical item may be returned within fourteen (14) calendar days after delivery only if it is unopened, unused, unworn, unwashed, unaltered, in its original sealed packaging, and in resalable condition with all tags and inserts intact.
- Before sending anything back, email instamomuniversity@gmail.com for return authorization and instructions. Unauthorized returns may be refused.
- The customer is responsible for return shipping and for loss or damage in transit unless the return results from our error or applicable law requires otherwise.
- Original shipping, expedited shipping, gift-wrap, personalization, and handling charges are nonrefundable except when the return results from our error or the law requires a refund.
- We recommend using a trackable return service. A return is not complete until it is received and inspected.
- We do not accept returns sent cash-on-delivery.
3. Items that cannot be returned
For safety, hygiene, licensing, personalization, and digital-delivery reasons, the following items are final sale unless they arrive damaged, defective, incorrect, or applicable law provides otherwise:
- Opened curated care packages or any box with a broken seal;
- Food, beverages, candy, snacks, supplements, or other consumable or perishable goods;
- Personal-care, cosmetic, toiletry, hygiene, intimate, or health-related products;
- Items with tamper-evident, protective, sanitary, or manufacturer seals that have been opened;
- Custom, personalized, made-to-order, monogrammed, or recipient-specific goods, including custom messages once production has begun;
- Digital downloads, printable materials, templates, electronic resources, or other digital content after access or delivery has occurred, except where required by law;
- Gift cards, promotional credits, free gifts, and giveaway items;
- Clearance, closeout, warehouse-sale, and products expressly marked “final sale”; and
- Completed or partially completed coaching, consulting, planning, or other appointment-based services, subject to the separate cancellation terms shown at booking.
4. Curated boxes and substitutions
A curated box is sold as a bundled product. Individual components generally may not be returned for a partial refund because of personal preference. If a listed component becomes unavailable, we may substitute an item of reasonably comparable type and retail value, consistent with any substitution disclosure on the product page. A lawful, disclosed substitution is not by itself a defect.
5. Order changes and cancellations
We begin preparing orders quickly. You may request a cancellation or address change by contacting instamomuniversity@gmail.com within two (2) hours after ordering. A request is not effective until we confirm it in writing. We cannot guarantee cancellation, modification, or redirection after an order enters processing, is personalized, or is transferred to a carrier.
If we can cancel an unprocessed order, we will refund the amount paid to the original payment method. If the order has already shipped, any return is governed by this Policy. Refusing delivery does not automatically create a right to a full refund; actual outbound shipping, return shipping, carrier fees, and nonreturnable items may be deducted where lawful.
6. Coaching and appointment-based services
Unless the booking page provides different terms, appointments may be rescheduled or canceled without charge at least twenty-four (24) hours before the scheduled start time. An appointment may be rescheduled twice; a third reschedule request voids the appointment and it is not refundable. Cancellations made less than twenty-four hours before the appointment and missed appointments may be nonrefundable. If InstaMom cancels and cannot provide a reasonable replacement time, the customer may choose rescheduling or a refund for the canceled service.
Packages of sessions expire as disclosed at purchase. Refunds are not available for sessions already delivered. Nothing in this section limits rights that cannot lawfully be waived.
7. Refund processing
After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method, ordinarily within five (5) to ten (10) business days after approval. Your bank or payment provider may require additional processing time. We do not control that posting period.
If a gift is returned, any refund is issued to the original purchaser and original payment method unless the law or our written agreement requires otherwise. Promotional value, discounts, and bundled pricing may be allocated proportionally when calculating a partial refund.
8. Late, lost, or stolen deliveries
If tracking has not updated for an unusual period or a package is marked delivered but cannot be found, contact instamomuniversity@gmail.com promptly and no later than seven (7) calendar days after the expected or recorded delivery date. We will assist with a carrier inquiry when reasonably possible. We do not guarantee replacement or refund for theft after correctly addressed delivery, but we will evaluate the facts, carrier documentation, and applicable law.
9. Charge disputes
Please contact us first if you believe a charge or fulfillment is incorrect so we can try to resolve the issue promptly. This request does not waive any lawful right to dispute a charge with your payment provider. Knowingly filing a false or fraudulent chargeback may result in account suspension and collection of amounts lawfully owed.
10. Legal rights preserved
This Policy does not exclude or limit any warranty, remedy, cancellation right, or other consumer protection that cannot be excluded or limited under applicable law. If this Policy conflicts with mandatory law, the mandatory law controls.
11. Contact
Refund and return requests: instamomuniversity@gmail.com
InstaMom University LLC
203 Boston Avenue
Lynchburg, VA 24503
instamomuniversity.com